An AI WhatsApp chatbot that answers well and plays by the PDPA.
Most customers in Singapore message on WhatsApp first. Our AI WhatsApp chatbot replies in seconds from your own prices, hours and FAQs, books appointments, and hands anything complex to a person with the full chat. It is the WhatsApp-only edition of our AI Omnichannel Sales Agent, live in about a month.
Everything a good WhatsApp chatbot should do
Prices, opening hours, services and FAQs you give us. When it is not sure, it says so and passes the question to your team instead of guessing.
Offers free slots from your calendar, confirms the booking and sends a reminder the day before.
Your staff see the full chat and can take over at any time. The chatbot steps back while a person is replying.
Tested in English and Simplified Chinese, so customers can write the way they normally do.
Runs on Meta's official platform with your business number, not an unofficial app that can be blocked.
Name, enquiry and contact details go to your CRM or a simple sheet, so no enquiry is lost.
What most chatbots leave out
These come as standard, not as an enterprise upgrade.
The chatbot says it is an AI assistant, asks for consent before it starts, and stops when a customer types Stop.
Every message and answer is logged and can be exported, so you can see what was said and why.
We use AI providers' business services, which do not train their models on your data by default. Data region and retention are agreed in writing.
Turn the chatbot off from your dashboard in one click, and it stops replying straight away.
Phone numbers and identification numbers are masked before text reaches the AI model.
We estimate WhatsApp (Meta) and AI usage fees with you upfront, not after the first invoice.
WhatsApp chatbot or Omnichannel Sales Agent
| AI WhatsApp Chatbot | AI Omnichannel Sales Agent | |
|---|---|---|
| ✓ | ✓ | |
| Email, website chat, Messenger and Instagram | – | ✓ |
| Answers from your own information | ✓ | ✓ |
| Appointment booking | ✓ | ✓ |
| Hand-off to a person with the full chat | ✓ | ✓ |
| Lead qualification and hot-lead alerts | Basic | ✓ |
| Quotation requests sent to Quotation & Follow-up | – | ✓ |
| PDPA consent, audit trail and pause switch | ✓ | ✓ |
Start with WhatsApp and add the other channels later without rebuilding. See the AI Omnichannel Sales Agent →
Live in about a month
We agree the questions it answers, what it must never do, the tone and who receives hand-offs.
We connect your WhatsApp Business number, load your information and link your calendar.
Your team tries it with real questions. We tune the answers and the hand-off rules.
Switched on with your team watching the first week of conversations.
About grants and pricing
Enterprise Singapore's EDGE Grant supports GenAI customer engagement chatbots from pre-approved vendors. Avernixx is not on that list, so we will tell you honestly whether a grant applies to your project and compare the net cost with you. Our chatbot has a fixed scope and a fixed fee, quoted in writing after a free 30-minute consultation.
Frequently Asked Questions
See it answer your own questions
Book a free 30-minute consultation and we will show the chatbot answering the questions your customers ask most.
Let's talk