Your Inbound AI Sales Representative, Live 24/7 and Updating Your CRM!
Ava understands text, voice and images, in English and Mandarin. An inbound sales representative agent: Ava qualifies every enquiry from web forms, website chat, WhatsApp, email, Facebook Messenger and Instagram 24/7, writes an enriched lead card and deal summary into your CRM, and books consultations into your calendar. Hot deals are escalated to a person with the full timeline, and quotation requests flow into the GenAI Quotation & Follow-Up Automation Agent. Governed with consent, PII masking, human escalation and an audit trail.
Agentic AI Solution · Your inbound sales lead machine · Includes its own sales dashboard.
In a complimentary 30-minute consultation, you'll get:
- The questions your team answers over and over on WhatsApp, chat and social today
- What the agent may do on its own, and what always goes to a person
- Who on your team receives which conversations
Inbound Enquiries Answered, Qualified and Booked, on Every Channel
Eight in ten Singaporeans use WhatsApp every month, and two thirds prefer it for contacting a business. That means your customers' questions land on one phone, get answered when someone is free, and get lost when they are not.
This is one agentic AI agent with a fixed scope — it handles the routine conversations and hands the rest to your team, so nothing waits and nothing is missed:
Your inbound sales lead machine: this agent captures and qualifies everyone who contacts you first. To reach contacts you have already spoken to, pair it with our outbound agent. Meet Max, the Agentic AI Outbound Prospecting & Sales Agent →
Web forms, website chat with Ava, WhatsApp, email, Facebook Messenger and Instagram, captured in one place, with the same knowledge and the same rules on every channel.
Customers can type, send a voice note or share a photo, in English or Mandarin. Ava answers prices, services, opening hours, policies and FAQs only from what you provide.
Asks the questions your sales team would ask, in a natural conversation, so you know who is ready to talk and what they need.
Every qualified enquiry becomes an enriched lead card in your CRM (company, needs, timeline of touchpoints and a deal summary), collected with consent.
Qualified leads book a consultation straight into your calendar, without the back-and-forth.
Hot deals, sensitive or complex conversations are flagged and handed to the right person on your team, with the full transcript attached.
Quotation requests flow into the GenAI Quotation & Follow-Up Automation Agent, so the quote and the follow-ups start without retyping.
Consent before personal data is collected, PII masking, human escalation and a full audit trail of every conversation.
One AI agent. Core features included, add-ons when you need them.
Ava is the agent behind this page: she answers our own customers on WhatsApp and in the chat bubble on this site. Everything below is live today, and it is what your Omnichannel Sales Agent is built on.
Ava · online now下周二可以预约咨询吗？
可以！下周二有 10:00、14:30 和 16:00 三个时段，您想选哪一个？
Can you automate this purchase-order form?
Yes. I can see the supplier, items and totals. Our Accounts Payable automation reads forms like this. Source: avernixx.com/ai-automation/accounts-payable
I'd like to speak to a person.
Of course. I've passed our conversation to the team with a summary, so you won't need to repeat yourself.
- Consent before voice notes and photos
- Personal data masked before the AI sees it
- Every conversation kept in a lasting audit trail
- Human oversight and a kill switch in the governance console
Example conversation for illustration. Add-ons are scoped in your free consultation.
Agentic AI, Not Just a Chatbot
It works as an agentic AI workflow: it takes action towards a goal instead of only replying.
It does not just send fixed replies. It qualifies each lead and books the meeting into your calendar itself.
Its goal is to turn every enquiry into a qualified lead or a booked meeting. It reads what the customer writes, decides the next step and acts on it.
It connects your channels, a RAG system of your own information and your calendar, and hands only the complex cases to a person, like a triage agent.
It uses large language models to understand natural language and write each reply, so it sits in the GenAI category of IMDA's "Harnessing Emerging Technology (AI-centric approach)", alongside digital twin, extended reality and AMR.
You stay in control: it works within the rules you set, every conversation is logged, and a person takes over the complex cases.
Start with a quick win, then grow
Start with a quick win: one GenAI agent, live in about a month. When you are ready for more, we grow it into a customised digital transformation project solution package, scoped to your processes and your data.
Complimentary 30-minute call on Google Meet. No commitment required.
Every GenAI Agent Comes With Its Own Dashboard
Your team signs in to one secure web dashboard to see what the agent is doing, approve what matters and stay in control. No command lines, no raw logs, nothing a non-technical manager would get stuck on.
- Inbound deal pipeline
- Enriched lead cards: company size, industry and contact details
- Timeline of touchpoints across web forms, webchat, WhatsApp and email
- Hot deal escalation flags
When the agent meets an unusual case, it stops on that item and sends it here for a person to approve, reject or take over.
A searchable history of every conversation, document and decision, with the reasoning and the source the agent used.
Drag and drop new PDFs, price lists and SOPs. The agent learns them straight away, without waiting for an engineer.
You use your own AI and WhatsApp API keys, with no mark-up from us. The dashboard shows live usage and spend, with an alert if it spikes.
One click pauses the agent's outside actions while you check something; one click resumes it. Part of our GARD governance framework.
Illustrative layout. Panels are set up around your own process during the first month.
What the Agentic AI Omnichannel Sales & CRM Agent Delivers
The change is visible in the first week — customers get answers at 9 pm, and your team starts the day with a handful of real conversations instead of forty unread chats.
Every message gets an immediate, accurate first response — including evenings, weekends and public holidays.
Routine enquiries — hours, prices, availability, status — are answered from your own information, so your team only sees the ones that need a person.
Every conversation on every channel is logged with an audit trail, not left on whoever's handset holds the number.
Sales, support and complaints reach the right team member with context — no forwarding, no 'let me check who handles that'.
The agent takes the repetitive conversations and qualifies the rest; your people take the ones that need judgement, and they arrive with the transcript attached. Customers stop waiting, and your team stops living in four inboxes.
From Scoping to Production
Scoping
Collect the questions you actually get, agree what the agent may handle alone and how leads are qualified, and map who receives what.
Set-up
Register the dedicated WhatsApp Business number, load your knowledge base, and connect your email inbox, website chat, Messenger, Instagram, your calendar and the GenAI Quotation & Follow-Up Automation Agent.
Testing
Your team throws real questions at it, we tune the answers, the qualification questions and the hand-off rules, and set the tone of voice.
Go Live
Go live on every channel, brief the team on hand-offs, and review the first week's conversations together.
Three Ways to Work With Us
Start with a fixed-scope AI agent solution, add what you need, or go fully bespoke.
AI Agent Solutions
A fixed-scope agentic AI or GenAI agent, exactly as described on this page, configured to your rules, with its own dashboard.
+ Add-ons
Extra channels, languages, voice, photos or deeper integrations, added when you need them.
Bespoke AI Solutions
Need it tailored to your systems, or a workflow beyond this scope? We build it around you, scoped and priced with you.