A GenAI customer engagement and WhatsApp support agent that answers well and plays by the PDPA.
Most customers in Singapore message on WhatsApp first. Our GenAI Customer Engagement & WhatsApp Support Agent understands what customers write in their own words, replies 24/7 from your own prices, hours and FAQs, schedules appointments with context, and escalates anything angry or complex to a person, who can take over the chat live. It is the WhatsApp-focused edition of our Agentic AI Omnichannel Sales & CRM Agent, live in about a month.
GenAI Solution · Live in about 1 month. Includes its own live inbox dashboard.
In a 30-minute consultation, you'll get:
- The questions your customers ask most on WhatsApp
- What the agent may answer on its own, and what always goes to a person
- Who on your team receives hand-offs
Everything a good GenAI customer engagement agent should do
Unlike a traditional WhatsApp chatbot that follows fixed menus and keywords, this customer service agent understands what customers write in their own words, answers from your own information, books appointments and knows when to hand over to a person.
It is one GenAI agent with a fixed scope, on your own WhatsApp Business number. When you want more channels, it grows into the Agentic AI Omnichannel Sales & CRM Agent without starting again.
Prices, opening hours, services and FAQs you give us. When it is not sure, it says so and passes the question to your team instead of guessing.
Understands what the customer needs, offers suitable free slots from your calendar, confirms the booking and sends a reminder the day before.
Angry customers and complex questions are flagged to your staff, who see the full chat and can take over live. The agent steps back while a person is replying.
Tested in English and Simplified Chinese, so customers can write the way they normally do.
Runs on Meta's official platform with your business number, not an unofficial app that can be blocked.
Name, enquiry and contact details go to your CRM or a simple sheet, so no enquiry is lost.
Start with a quick win, then grow
Start with a quick win: one GenAI agent, live in about a month. When you are ready for more, we grow it into a customised digital transformation project solution package, scoped to your processes and your data.
30-minute call on Google Meet. No commitment required.
Every GenAI Agent Comes With Its Own Dashboard
Your team signs in to one secure web dashboard to see what the agent is doing, approve what matters and stay in control. No command lines, no raw logs, nothing a non-technical manager would get stuck on.
- Live inbox for WhatsApp and Ava webchat
- 24/7 conversation transcripts
- Customer sentiment tracker
- "Take over chat" button for your staff
When the agent meets an unusual case, it stops on that item and sends it here for a person to approve, reject or take over.
A searchable history of every conversation, document and decision, with the reasoning and the source the agent used.
Drag and drop new PDFs, price lists and SOPs. The agent learns them straight away, without waiting for an engineer.
You use your own AI and WhatsApp API keys, with no mark-up from us. The dashboard shows live usage and spend, with an alert if it spikes.
One click pauses the agent's outside actions while you check something; one click resumes it. Part of our GARD governance framework.
Illustrative layout. Panels are set up around your own process during the first month.
What most chatbots leave out
These come as standard, not as an enterprise upgrade.
The agent says it is an AI assistant, asks for consent before it starts, and stops when a customer types Stop.
Every message and answer is logged and can be exported, so you can see what was said and why.
We use AI providers' business services, which do not train their models on your data by default. Data region and retention are agreed in writing.
Turn the agent off from your dashboard in one click, and it stops replying straight away.
Phone numbers and identification numbers are masked before text reaches the AI model.
We estimate WhatsApp (Meta) and AI usage fees with you upfront, not after the first invoice.
Customer Engagement & WhatsApp Support Agent or Omnichannel Sales & CRM Agent
Start on WhatsApp, and add the other channels when you are ready.
| GenAI Customer Engagement & WhatsApp Support Agent | Agentic AI Omnichannel Sales & CRM Agent | |
|---|---|---|
| ✓ | ✓ | |
| Email, website chat, Messenger and Instagram | – | ✓ |
| Answers from your own information | ✓ | ✓ |
| Appointment booking | ✓ | ✓ |
| Hand-off to a person with the full chat | ✓ | ✓ |
| Lead qualification and hot-lead alerts | Basic | ✓ |
| Quotation requests sent to Quotation & Follow-up | – | ✓ |
| PDPA consent, audit trail and pause switch | ✓ | ✓ |
Start with WhatsApp and add the other channels later without rebuilding. See the Agentic AI Omnichannel Sales & CRM Agent →
Live in about a month
Week 1: scope
We agree the questions it answers, what it must never do, the tone and who receives hand-offs.
Week 2: set-up
We connect your WhatsApp Business number, load your information and link your calendar.
Week 3: testing
Your team tries it with real questions. We tune the answers and the hand-off rules.
Week 4: go live
Switched on with your team watching the first week of conversations.
Three Ways to Work With Us
Start with a fixed-scope AI agent solution, add what you need, or go fully bespoke.
AI Agent Solutions
A fixed-scope agentic AI or GenAI agent, exactly as described on this page, configured to your rules, with its own dashboard.
+ Add-ons
Extra channels, languages, voice, photos or deeper integrations, added when you need them.
Bespoke AI Solutions
Need it tailored to your systems, or a workflow beyond this scope? We build it around you, scoped and priced with you.